The information we collect
How we use the collected information
How and why we might share the information
The measures we take to protect your information
Your choices concerning our collection and use of your Personal Information
I. INFORMATION WE COLLECT
a) Personal Information You Provide
We gather information you voluntarily share with us via the CleanMyPlace Platform.
As a service requester using the CleanMyPlace Platform, you may provide:
Contact details, such as your name, physical address, phone number, and email address
Login credentials, including your CleanMyPlace Platform username and password
Information about your home, including the number of bedrooms, appliance types, your home’s zip or postal code, and service instructions
Payment information, including credit/debit card details or information on digital payment accounts and the CleanMyPlace Platform
Ratings and reviews of service providers you engage through the CleanMyPlace Platform
As a service provider or when contacting CleanMyPlace or its third-party service providers, you may provide:
Contact details, such as your name, email address, mailing address, and phone number
Login credentials, including your CleanMyPlace Platform username and password
Application information for consideration as a service provider, including your experience, skills, work eligibility, and availability
Social Security number (for service providers in the United States who undergo a background check)
If applying for employment with CleanMyPlace through the Platform, you may provide:
Contact details, including your name, email address, phone number, and mailing address
Resume and LinkedIn profile
Regarding payment card information:
Users can submit payment card information for services via the CleanMyPlace Platform. However, CleanMyPlace does not directly receive this information. Payment card details are transmitted to a third-party payment processor, Stripe, using an Internet connection secured by industry-standard Transport Layer Security (TLS) encryption technology. Stripe then informs CleanMyPlace whether the payment has cleared without providing payment card information.
You may voluntarily complete surveys on the CleanMyPlace Platform or those distributed by CleanMyPlace, concerning your satisfaction, engagement, and awareness of features, among other topics. In some instances, we may link the information you provide in the survey to Personal Information in your account, such as your name or email address. When connected to Personal Information, your survey data also becomes Personal Information.
b) Information Collected Through Technology
We gather information through technology to improve our service to you. When you access and use the CleanMyPlace Platform or contact us or our third-party service providers, we collect data about your interactions. We outline below some methods we use for collecting information through technology.
When you visit the CleanMyPlace Platform, we collect your Internet Protocol (IP) address. An IP address is typically linked to the portal used to access the internet, such as an ISP, company, association, or university. While an IP address may reveal your ISP or geographic area, we cannot identify you based solely on your IP address. However, we may associate the last IP address you used to access the CleanMyPlace Platform with the Personal Information you provide. If local laws consider IP addresses and similar data as Personal Information, we treat them accordingly.
We may also gather a unique identifier for your computer, mobile device, or other devices used to access the CleanMyPlace Platform (“Device Identifier”). A Device Identifier is a number automatically assigned to the device you use to access the platform. We may connect the Device Identifier to other information about your visit, such as pages viewed, and to Personal Information you provide, like your name. Additionally, we may collect information about your interaction with the CleanMyPlace Platform through advertising partners and data enrichment tools.
Types of cookies used on our website:
We use only first-party cookies on our Site.
Third-party service providers involved:
Opt-out options for users:
Users in the European Union (E.U.) have the right to refuse to allow cookies to be placed on the device they use to access the Site. Rejecting cookies through browser settings may mean that any preferences you set on this Site will be lost and that the Site may not work as well.
We may include small graphic images or other web programming code called web beacons (also known as “pixel tags,” “web bugs,” or “clear GIFs”) in our web and mobile pages and messages. Web beacons are tiny graphics with a unique identifier used to track online user movements. Unlike cookies, which are stored on a user’s computer hard drive, web beacons are embedded invisibly on web pages and are about the size of a period. Web beacons help us manage content on the CleanMyPlace Platform by informing us what content is effective, monitoring user navigation, counting platform users, and tracking how many of our sent emails were opened.
Your ‘Do Not Track’ Browser Setting
We do not support the Do Not Track (DNT) browser setting. DNT is a preference you can set in your browser’s settings to inform websites that you do not want them to collect your Personal Information.
We track your online activities over time and across third-party websites or online services. For instance, we use web beacons to determine what links or advertisers directed you to our Site. We also use third-party service providers to display advertisements to you on other websites based on your activities while using the CleanMyPlace Platform.
c) Information Collected by Mobile Applications
When you use the App, it may automatically collect and store some or all of the following information from your mobile device (“Mobile Device Information”), including but not limited to:
The type of internet browsers used with the App
Your preferred country site
Your mobile operating system
Your phone number or other identifiers assigned to your mobile device, including the IP address, manufacturer, and model of your mobile device
We may also gather information about your App usage, such as time spent, frequency of specific feature usage, overall App usage, and actions taken within the App. Furthermore, we may collect data about the website from which you downloaded the App to help us determine the most effective download site (collectively “App Usage Information”).
We may associate your Mobile Device Information and App Usage Information with the Personal Information you provide, in which case we will treat the combined data as Personal Information.
If you are a service provider using CleanMyPlace’s mobile application for service providers, we may collect your geographic location using Global Positioning System (GPS) information sent from the application. For more information on when this data is collected, its usage, and who it is shared with, service providers should refer to the Service Provider Agreement available on the service provider portal.
We only gather location information for service providers who have been accepted to participate on the CleanMyPlace Platform, not for service requesters or service providers applying to join the platform.
e) Information Third Parties Provide About You
Conversion Tracking: We may enhance the information we collect about you through the CleanMyPlace Platform with records obtained from third parties. This helps us better serve you, tailor our content, and offer information we believe may interest you. For instance, websites where we placed advertisements, such as Google, may inform us which ads about CleanMyPlace you clicked, commonly known as “conversion tracking.”
Recording Phone Calls: Selected third parties, including those assisting with customer service support, may monitor and/or record phone calls made through or related to the CleanMyPlace Platform after notifying you and obtaining your consent.
Social Networking Sites: If you log in to the CleanMyPlace Platform through a social networking site like Facebook, we may collect your Facebook authentication token and account identification number, using that information to grant you access to your account on our platform.
Ratings and Reviews: If you use the CleanMyPlace Platform as a service provider, we may receive information about you in the form of ratings and reviews from customers who used your services through our platform.
Photographs of Completed Services: If you request services through the CleanMyPlace Platform, service providers may take photographs of completed services and share them with us.
f) Information You Provide to a Third Party
The CleanMyPlace Platform contains links to third-party sites or applications (“Third-Party Sites”) and plugins (e.g., Twitter buttons) from Third-Party Sites.
II. HOW WE USE THE PERSONAL INFORMATION WE COLLECT
We use the collected information to serve customers, evaluate applicants, market and promote our services, develop new products and services, ensure quality assurance, prevent fraud, enhance security, and improve user experience on the CleanMyPlace Platform. Examples include:
Scheduling, rescheduling, and canceling services
Rating and reviewing service providers
Providing public profiles of service providers
Addressing service complaints and responding to questions or feedback
Managing payments for services and preventing fraud
Evaluating potential service providers on the CleanMyPlace Platform
Assessing job applications for CleanMyPlace
Improving customer service and user experience
Sending marketing and promotional emails from CleanMyPlace or selected third parties, unless opted out
Troubleshooting technical issues
Conducting research, analysis, and running online or mobile promotions
Advertising and marketing CleanMyPlace products and services, as well as those from selected third parties
Ensuring compliance with the law and protecting the rights, property, or safety of CleanMyPlace, users, and others
By using the CleanMyPlace platform, you consent to receive communications from us, including text messages, calls, and push notifications to the phone number provided. Standard text messaging charges from your carrier may apply. You acknowledge that promotional messages aren’t required for using the CleanMyPlace Platform or Services. If the provided contact number changes, notify us promptly. Consents in this section survive account cancellation. Opt-out options are available for promotional messages.
We may use a service provider to mask your phone number during calls or text (SMS) exchanges with a service provider or requester using a CleanMyPlace-provided number. We, and our service provider, will receive and store real-time call data, such as date, time, phone numbers, and text (SMS) content. You consent to this masking process and our use and disclosure of call data for legitimate business purposes.
Information may be transferred to, processed, or stored in countries with varying data protection laws. We will take appropriate measures to protect personal information in line with this policy.
Database backups containing your Personal Information are deleted after 13 months.
III. HOW WE SHARE THE INFORMATION WE COLLECT
a) Service Provider Profiles, Service Instructions by Requesters, and Ratings and Reviews by Requesters
The CleanMyPlace Platform may display profiles of participating service providers, including their names and customer-provided ratings and reviews. Profiles may be visible to all users and on Booking Partners’ websites.
When you provide a rating or review about a service provider, we may post your first name, last name initial, neighborhood name, rating, or review on the provider’s profile and Booking Partners’ websites. Service providers may use your ratings, reviews, and personal information in their marketing materials.
Information provided to request a booking or quote, such as first name, last name initial, service type, zip code, region, number of providers, booking or quote request date, requested service date, and service description or instructions, may be posted on the CleanMyPlace Platform.
b) Third Parties Providing Services on Our Behalf
We may grant third-party service providers access to your information, including Personal Information, to perform services for us. We require these providers to maintain safeguards for your Personal Information similar to ours.
Examples of information sharing with third-party service providers include:
Data Analytics: Third-party providers, such as Google Analytics, help perform data analytics regarding your interactions with the CleanMyPlace Platform.
Platform Features: Service providers assist in offering functions available through the CleanMyPlace Platform.
Payment Processing: We use Stripe, a third-party provider, to process billing information, including credit card details.
User Reviews Aggregation: Third-party providers aggregate user reviews and publish them on external websites.
Email Delivery: Providers like Mailchimp assist in delivering emails to our users.
Marketing and Promotional Vendors and Partners: We may share Personal Information with providers and trusted parties for marketing purposes or to offer products or services of interest.
Customer Support: Third-party providers assist in providing customer support for questions about your account and CleanMyPlace Platform usage. Personal Information may be disclosed for support purposes.
Legal Advice: We may disclose Personal Information to an attorney for legal advice purposes.
c) Banks and Credit Card Companies
We may share your Personal Information with banks and credit card companies to investigate payment fraud or address disputed charges.
d) Contests and Promotions
When participating in contests or promotions (“Promotions”) on the CleanMyPlace Platform, you may need to provide Personal Information. By joining a Promotion, you agree to its official rules, which may involve sharing your information with third parties or the public for purposes such as winner selection or prize fulfillment. Please review the official rules carefully.
e) Social Network Site Authentication
Logging in to the CleanMyPlace Platform via Facebook, Twitter, or other social networking sites may result in sharing information about your account with those sites.
f) Administrative and Legal Reasons
Required Disclosures: We may need to disclose Personal Information in response to legal processes, such as court orders, subpoenas, or civil discovery requests.
Legal Compliance and Protections: To comply with the law or protect the rights, property, or safety of CleanMyPlace, our users, or others, we may share Personal Information with other companies and organizations for fraud prevention and credit risk reduction.
g) Corporate Transactions
We reserve the right to disclose and transfer your information, including Personal Information, in connection with:
A subsequent owner, co-owner, or operator of the CleanMyPlace Platform or successor database.
Corporate events such as mergers, consolidations, sales of substantial assets or membership interests, or other changes, including sharing information with prospective purchasers.
Children’s Privacy Compliance
CleanMyPlace does not collect information from individuals under 13 years of age. Our platform, products, and services are designed for people aged 13 and older. If you are under 13, you are not authorized to use CleanMyPlace.
IV. Safeguarding Your Personal Information
We prioritize the security and confidentiality of your Personal Information. We’ve implemented technical, administrative, and physical measures to protect it from unauthorized access, disclosure, or misuse.
For instance, when booking services, user information is encrypted via TLS encryption. We don’t store credit card data on our servers, and TLS encryption protects it when transferred to our third-party payment processor. Access to Personal Information in our offices is limited. Only employees needing the information for specific tasks, such as sales representatives, managers, and customer service staff, have access. All employees with access are kept informed about our security and privacy practices. When a new policy is introduced, they are notified and reminded of the importance of privacy and how to enhance protection for users’ Personal Information.
It’s crucial to guard against unauthorized access to your account password and computer. Ensure you log out of your account or close your browser after visiting our site.
Please be aware that despite our best efforts, no security measure is ever completely foolproof, so we cannot guarantee the security of your Personal Information.
V. Managing Your Personal Information
To update, correct, or delete your Personal Information, contact firstname.lastname@example.org. You can also modify some of your Personal Information through your CleanMyPlace account.
Additionally, you can cancel or adjust the email communications you’ve opted to receive from CleanMyPlace by following the instructions in our emails.
VI. Have Any Questions?
Last updated: 28 April 2023