Privacy Policy

CleanMyPlace values your privacy. The term 'CleanMyPlace', 'CleanMyPlace Platform', 'us' or 'we', or the 'Company' refers to the owner of the website whose registered office is CleanMyPlace Technologies Ltd, Unit D, Pendyris St, Cardiff, United Kingdom, CF11 6BH, Company Number: 15184524. This Privacy Policy describes how we manage, utilise, and safeguard your Personal Information. By using the CleanMyPlace platform, you agree to the handling of your Personal Information in accordance with this policy. Personal Information refers to data that identifies you as an individual, such as your name, email address, and mobile number.

This Privacy Policy applies only to information collected on the CleanMyPlace.com website ("Site") and through the CleanMyPlace mobile applications, including applications for service requesters and service professionals ("App") (collectively referred to as the "CleanMyPlace Platform").

I. Information We Collect

a) Personal Information You Provide

We gather information you voluntarily share with us via the CleanMyPlace Platform.

As a service requester, you may provide:

• Contact details, such as your name, physical address, phone number, and email address
• Login credentials, including your CleanMyPlace Platform username and password
• Information about your home, including the number of bedrooms, appliance types, your home's zip or postal code, and service instructions
• Payment information, including credit/debit card details or information on digital payment accounts and the CleanMyPlace Platform
• Ratings and reviews of service providers you engage through the CleanMyPlace Platform

As a service provider, you may provide:

• Contact details, such as your name, email address, mailing address, and phone number
• Login credentials, including your CleanMyPlace Platform username and password
• Application information for consideration as a service provider, including your experience, skills, work eligibility, and availability
• Your photograph

Payment Card Information

Users can submit payment card information for services via the CleanMyPlace Platform. However, CleanMyPlace does not directly receive this information. Payment card details are transmitted to a third-party payment processor, Stripe, using an Internet connection secured by industry-standard Transport Layer Security (TLS) encryption technology. Stripe then informs CleanMyPlace whether the payment has cleared without providing payment card information.

Surveys

You may voluntarily complete surveys on the CleanMyPlace Platform or those distributed by CleanMyPlace, concerning your satisfaction, engagement, and awareness of features, among other topics. In some instances, we may link the information you provide in the survey to Personal Information in your account, such as your name or email address. When connected to Personal Information, your survey data also becomes Personal Information.

b) Information Collected Through Technology

We gather information through technology to improve our service to you. When you access and use the CleanMyPlace Platform or contact us or our third-party service providers, we collect data about your interactions.

When you visit the CleanMyPlace Platform, we collect your Internet Protocol (IP) address. An IP address is typically linked to the portal used to access the internet, such as an ISP, company, association, or university. While an IP address may reveal your ISP or geographic area, we cannot identify you based solely on your IP address. However, we may associate the last IP address you used to access the CleanMyPlace Platform with the Personal Information you provide. If local laws consider IP addresses and similar data as Personal Information, we treat them accordingly.

We may also gather a unique identifier for your computer, mobile device, or other devices used to access the CleanMyPlace Platform ("Device Identifier"). A Device Identifier is a number automatically assigned to the device you use to access the platform. We may connect the Device Identifier to other information about your visit, such as pages viewed, and to Personal Information you provide, like your name.

Do We Use Cookies?

Yes. We use only first-party cookies on our Site.

Third-party service providers involved:

• Google Analytics
• Google
• Facebook
• Twitter

Opt-out options: You may opt out of Google's use of cookies by visiting Google's Ads Settings.

E.U. users' right to refuse cookies: Users in the European Union (E.U.) have the right to refuse to allow cookies to be placed on the device they use to access the Site. Rejecting cookies through browser settings may mean that any preferences you set on this Site will be lost and that the Site may not work as well.

Web Beacons

We may include small graphic images or other web programming code called web beacons (also known as "pixel tags," "web bugs," or "clear GIFs") in our web and mobile pages and messages. Web beacons are tiny graphics with a unique identifier used to track online user movements. Unlike cookies, which are stored on a user's computer hard drive, web beacons are embedded invisibly on web pages. Web beacons help us manage content on the CleanMyPlace Platform by informing us what content is effective, monitoring user navigation, counting platform users, and tracking how many of our sent emails were opened.

Your 'Do Not Track' Browser Setting

We do not support the Do Not Track (DNT) browser setting. DNT is a preference you can set in your browser's settings to inform websites that you do not want them to collect your Personal Information. We track your online activities over time and across third-party websites or online services.

c) Information Collected by Mobile Applications

When you use the App, it may automatically collect and store some or all of the following information from your mobile device ("Mobile Device Information"), including but not limited to:

• The type of internet browsers used with the App
• Your preferred country site
• Your mobile operating system
• Your phone number or other identifiers assigned to your mobile device, including the IP address, manufacturer, and model of your mobile device

We may also gather information about your App usage, such as time spent, frequency of specific feature usage, overall App usage, and actions taken within the App.

Location Tracking

If you are a service provider using CleanMyPlace's mobile application for service providers, we may collect your geographic location using Global Positioning System (GPS) information sent from the application. We only gather location information for service providers who have been accepted to participate on the CleanMyPlace Platform, not for service requesters or service providers applying to join the platform.

d) Information Third Parties Provide About You

• Conversion Tracking: We may enhance the information we collect about you through the CleanMyPlace Platform with records obtained from third parties. For instance, websites where we placed advertisements, such as Google, may inform us which ads about CleanMyPlace you clicked.
• Recording Phone Calls: Selected third parties, including those assisting with customer service support, may monitor and/or record phone calls made through or related to the CleanMyPlace Platform after notifying you and obtaining your consent.
• Social Networking Sites: If you log in to the CleanMyPlace Platform through a social networking site like Facebook, we may collect your Facebook authentication token and account identification number.
• Ratings and Reviews: If you use the CleanMyPlace Platform as a service provider, we may receive information about you in the form of ratings and reviews from customers who used your services through our platform.
• Photographs of Completed Services: If you request services through the CleanMyPlace Platform, service providers may take photographs of completed services and share them with us.

e) Information You Provide to a Third Party

The CleanMyPlace Platform contains links to third-party sites or applications ("Third-Party Sites") and plugins (e.g., Twitter buttons) from Third-Party Sites. CleanMyPlace does not control any Third-Party Sites and is not responsible for any information they collect. The data collection practices of a Third-Party Site are governed by that site's privacy policy. We advise that you review the Third-Party Site's privacy policy if you decide to visit any Third-Party Site or click on a plugin.

II. How We Use the Personal Information We Collect

We use the collected information to serve customers, evaluate applicants, market and promote our services, develop new products and services, ensure quality assurance, prevent fraud, enhance security, and improve user experience on the CleanMyPlace Platform. Examples include:

• Scheduling, rescheduling, and canceling services
• Rating and reviewing service providers
• Providing public profiles of service providers
• Addressing service complaints and responding to questions or feedback
• Managing payments for services and preventing fraud
• Evaluating potential service providers on the CleanMyPlace Platform
• Assessing job applications for CleanMyPlace
• Improving customer service and user experience
• Sending marketing and promotional emails from CleanMyPlace or selected third parties, unless opted out
• Troubleshooting technical issues
• Conducting research, analysis, and running online or mobile promotions
• Advertising and marketing CleanMyPlace products and services
• Detecting and investigating violations of this Privacy Policy, applicable terms, or potential criminal acts
• Ensuring compliance with the law and protecting the rights, property, or safety of CleanMyPlace, users, and others

By using the CleanMyPlace platform, you consent to receive communications from us, including text messages, calls, and push notifications to the phone number provided. Standard text messaging charges from your carrier may apply. You acknowledge that promotional messages aren't required for using the CleanMyPlace Platform or Services. If the provided contact number changes, notify us promptly. Consents in this section survive account cancellation. Opt-out options are available for promotional messages.

Data Retention

Database backups containing your Personal Information are deleted after 13 months.

III. How We Share the Information We Collect

We may sell, rent, or trade your Personal Information to third parties as disclosed in this Privacy Policy when you provide your information. We share your information in the following ways and for these purposes:

a) Service Provider Profiles, Service Instructions, and Reviews

The CleanMyPlace Platform may display profiles of participating service providers, including their names and customer-provided ratings and reviews. Profiles may be visible to all users and on Booking Partners' websites.

When you provide a rating or review about a service provider, we may post your first name, last name initial, neighborhood name, rating, or review on the provider's profile and Booking Partners' websites.

b) Third Parties Providing Services on Our Behalf

We may grant third-party service providers access to your information, including Personal Information, to perform services for us. We require these providers to maintain safeguards for your Personal Information similar to ours. Examples include:

• Data Analytics: Third-party providers, such as Google Analytics, help perform data analytics regarding your interactions with the CleanMyPlace Platform.
• Payment Processing: We use Stripe, a third-party provider, to process billing information, including credit card details.
• Email Delivery: Providers like Mailchimp assist in delivering emails to our users.
• Customer Support: Third-party providers assist in providing customer support for questions about your account and CleanMyPlace Platform usage.
• Marketing Partners: We may share Personal Information with providers and trusted parties for marketing purposes or to offer products or services of interest.

c) Banks and Credit Card Companies

We may share your Personal Information with banks and credit card companies to investigate payment fraud or address disputed charges.

d) Contests and Promotions

When participating in contests or promotions ("Promotions") on the CleanMyPlace Platform, you may need to provide Personal Information. By joining a Promotion, you agree to its official rules, which may involve sharing your information with third parties or the public for purposes such as winner selection or prize fulfillment.

e) Social Network Site Authentication

Logging in to the CleanMyPlace Platform via Facebook, Twitter, or other social networking sites may result in sharing information about your account with those sites.

f) Administrative and Legal Reasons

• Required Disclosures: We may need to disclose Personal Information in response to legal processes, such as court orders, subpoenas, or civil discovery requests.
• Legal Compliance and Protections: To comply with the law or protect the rights, property, or safety of CleanMyPlace, our users, or others, we may share Personal Information with other companies and organizations for fraud prevention and credit risk reduction.

g) Corporate Transactions

We reserve the right to disclose and transfer your information, including Personal Information, in connection with a subsequent owner, co-owner, or operator of the CleanMyPlace Platform or successor database, or corporate events such as mergers, consolidations, sales of substantial assets or membership interests, or other changes.

Children's Privacy Compliance

CleanMyPlace does not collect information from individuals under 13 years of age. Our platform, products, and services are designed for people aged 13 and older. If you are under 13, you are not authorized to use CleanMyPlace.

IV. Safeguarding Your Personal Information

We prioritize the security and confidentiality of your Personal Information. We've implemented technical, administrative, and physical measures to protect it from unauthorized access, disclosure, or misuse.

For instance, when booking services, user information is encrypted via TLS encryption. We don't store credit card data on our servers, and TLS encryption protects it when transferred to our third-party payment processor. Access to Personal Information in our offices is limited. Only employees needing the information for specific tasks, such as sales representatives, managers, and customer service staff, have access. All employees with access are kept informed about our security and privacy practices.

It's crucial to guard against unauthorized access to your account password and computer. Ensure you log out of your account or close your browser after visiting our site.

Please be aware that despite our best efforts, no security measure is ever completely foolproof, so we cannot guarantee the security of your Personal Information.

V. Managing Your Personal Information

To update, correct, or delete your Personal Information, contact support@cleanmyplace.com. You can also modify some of your Personal Information through your CleanMyPlace account.

Additionally, you can cancel or adjust the email communications you've opted to receive from CleanMyPlace by following the instructions in our emails.

VI. Have Any Questions?

If you have questions about this Privacy Policy, we're here to help. Contact us for prompt assistance:

support@cleanmyplace.com

VII. Updates to This Privacy Policy

Should we update this Privacy Policy, we'll post the changes on this page and modify the policy's effective date. If we significantly alter this Privacy Policy in a way that impacts how we use or disclose your Personal Information, we'll notify you by prominently displaying a notice of the changes before implementing them and specifying the effective date of the changes.